Privacy policy
Last updated: August 25, 2026
LUMI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LUMI is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
## Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- **Contact details**, including your name, address, billing address, shipping address, phone number, and email address.
- **Financial information**, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
- **Account information**, including your username, password, security questions, preferences, and settings.
- **Transaction information**, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- **Communications with us**, including information you provide when contacting customer support or sending us an inquiry.
- **Device information**, including information about your device, browser, network connection, IP address, and other unique identifiers.
- **Usage information**, including information about how and when you interact with or navigate the Services.
## Personal Information Sources
We may collect personal information from the following sources:
- **Directly from you**, including when you create an account, visit or use the Services, communicate with us, make a purchase, or otherwise provide us with your personal information.
- **Automatically through the Services**, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- **From our service providers**, including when we engage third parties to provide technology, payment processing, fulfillment, analytics, customer support, shipping, or other services on our behalf.
- **From our partners or other third parties.**
## How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
- **Provide, Tailor, and Improve the Services.** We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account or orders, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and improve your shopping experience.
- **Marketing and Advertising.** We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email, text message, or other permitted methods, and displaying advertisements for products or services on the Services or other websites, including based on products you previously viewed, purchased, or added to your cart.
- **Security and Fraud Prevention.** We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access information with anyone else.
- **Communicating with You.** We use your personal information to provide customer support, respond to your inquiries, provide effective services, and maintain our business relationship with you.
- **Legal Reasons.** We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, participate in legal proceedings, enforce our terms and policies, and investigate potential violations of our terms or policies.
## How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and subject to this Privacy Policy.
These circumstances may include:
- With Shopify, vendors, service providers, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising with third-party services based on your online activity across different merchants and websites.
Our business and marketing partners may use your information in accordance with their own privacy notices.
Depending on where you reside, you may have the right to direct us not to share personal information for targeted advertising or marketing purposes.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when information must be shared with shipping providers to deliver your order.
- With our affiliates or within our corporate group, if applicable.
- In connection with a business transaction such as a merger, acquisition, restructuring, sale, or bankruptcy, or when necessary to comply with applicable legal obligations, respond to subpoenas, search warrants, or similar requests, enforce our policies, or protect the rights, property, or safety of LUMI, our users, or others.
## Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services.
In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our Store, along with interactions with other merchants and Shopify.
In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights related to data processed by Shopify.
To learn more about how Shopify uses personal information and what rights you may have, you can visit the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you live, you may also exercise certain rights through the Shopify Privacy Portal:
https://privacy.shopify.com/en
## Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and their terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.
Information you provide in public or semi-public areas, including information shared through third-party social media platforms, may also be visible to other users and may be used by third parties.
Our inclusion of third-party links does not, by itself, imply endorsement of the content, services, owners, or operators of those platforms.
## Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.
## Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
In addition, information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, fulfill orders, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
## Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted or required by applicable law.
- **Right to Access / Know.** You may have the right to request access to personal information that we hold about you.
- **Right to Delete.** You may have the right to request that we delete personal information we maintain about you.
- **Right to Correct.** You may have the right to request that we correct inaccurate personal information we maintain about you.
- **Right of Portability.** You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to applicable exceptions.
- **Managing Communication Preferences.** We may send promotional emails or other marketing communications. You may opt out at any time by using the unsubscribe option included in our communications. If you opt out of marketing messages, we may still send non-promotional communications, such as information regarding your orders or transactions.
You may exercise any of these rights where indicated through the Services or by contacting us using the contact details provided below.
To learn more about how Shopify uses personal information and rights related to information processed by Shopify, visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising any applicable privacy rights.
We may need to verify your identity before processing a request, as permitted or required by applicable law.
Where allowed by law, you may designate an authorized agent to submit requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the individual to act on your behalf and may also require you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
## Complaints
If you have complaints about how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to appeal a decision regarding your privacy request or lodge a complaint with your local data protection authority.
## International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, where applicable, we may rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant competent authority in the United Kingdom, unless the information is transferred to a country that has been determined to provide an adequate level of protection.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any additional notice required by applicable law.
## Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:
**Email:** thecozypresent@gmail.com