Shipping policy
Last updated: August 25, 2026
At LUMI, we aim to process and deliver your order as efficiently as possible.
This Shipping Policy explains how order processing, shipping, delivery estimates, tracking, address changes, delays, and related shipping matters are handled.
Please review this policy before placing your order.
## Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Processing times may vary during:
- Holidays.
- Promotional periods.
- High-volume sales periods.
- Product launches.
- Unexpected operational delays.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once an order has entered processing or fulfillment, we may not be able to cancel or modify it.
## Shipping Time
After your order has been processed and shipped, estimated delivery times may vary depending on your destination, the shipping carrier, customs procedures, and other factors outside our control.
Estimated shipping times are generally:
- United States: approximately 8 to 18 business days.
- Canada: approximately 10 to 20 business days.
- Europe: approximately 10 to 20 business days.
- Other international destinations: approximately 12 to 25 business days.
These delivery estimates apply after the order has been processed.
Please note that international shipments may experience additional delays due to customs processing, carrier delays, holidays, weather conditions, or other circumstances outside our control.
These timeframes are estimates and are not guaranteed.
Shipping delays may occasionally occur due to circumstances outside our control.
## Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
If LUMI is offering free shipping, the applicable free shipping option will be shown during checkout.
Any promotional shipping offer may be subject to specific conditions, locations, minimum order amounts, or promotional periods.
## Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking details.
Please allow some time after receiving your tracking number for the shipping carrier's system to update.
Tracking information may take 24 to 72 hours to display movement after the package has been shipped.
## Shipping Confirmation
Once your order has been shipped, you may receive a confirmation email containing:
- Your order information.
- Shipping carrier information.
- Tracking number, when available.
- A tracking link, when available.
Please make sure the email address entered at checkout is correct so you can receive order and shipping notifications.
## Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
**Email:** thecozypresent@gmail.com
We will make reasonable efforts to update your address before the order is shipped.
However, we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
LUMI may not be responsible for packages that are delayed, lost, returned, or delivered incorrectly because the customer provided an incomplete or incorrect shipping address.
## Address Changes After Shipment
Once a package has been shipped, we may not be able to change the shipping address.
If the shipping carrier allows address changes, you may need to contact the carrier directly.
Any additional charges associated with changing the delivery address may be the responsibility of the customer.
## Delivery Delays
Although we aim to provide accurate delivery estimates, delays may occur due to circumstances outside our control, including:
- Carrier delays.
- Weather conditions.
- Customs processing.
- Transportation disruptions.
- High shipping volumes.
- Public holidays.
- Incorrect or incomplete addresses.
- Local delivery service disruptions.
- Events beyond our reasonable control.
Estimated delivery dates are not guaranteed unless explicitly stated otherwise.
## Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated at checkout.
LUMI does not control customs charges and cannot predict the amount that may be charged.
Customers are responsible for complying with the import laws and regulations of their country.
## Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property and delivery location.
- Ask other members of your household.
- Check with neighbors.
- Check with your building reception, front desk, or mailroom, if applicable.
- Contact the shipping carrier directly.
If you still cannot locate your package, please contact us at:
**Email:** thecozypresent@gmail.com
We will review the situation and provide reasonable assistance where possible.
However, LUMI cannot guarantee a refund or replacement for packages confirmed as successfully delivered by the shipping carrier, except where required by applicable law.
## Lost Packages
If tracking information indicates that a package may be lost in transit, please contact us.
We may review the shipment with the applicable carrier or shipping provider.
If the package is confirmed as lost, we will determine an appropriate resolution based on the circumstances, which may include a replacement or refund where appropriate.
## Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
**thecozypresent@gmail.com**
Please include:
- Your order number.
- Photos of the shipping package.
- Photos or videos showing the damaged product.
- A brief description of the issue.
We will review the information and provide an appropriate resolution according to our Refund Policy.
## Returned Packages
A package may be returned to the sender for reasons including:
- Incorrect shipping address.
- Incomplete shipping information.
- Refused delivery.
- Failure to collect the package.
- Delivery attempts that were unsuccessful.
If an order is returned to us or our fulfillment provider, we will review the circumstances and contact you when appropriate.
Additional shipping charges may apply if the package must be shipped again.
If a refund is approved for a returned package, original shipping costs and other applicable charges may be deducted where permitted by law.
## Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a package, the order may be returned to the sender.
Any additional shipping, return, handling, customs, or related charges may be deducted from the refund where permitted by applicable law.
## Multiple Packages
In some cases, products from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one tracking number and packages may arrive on different dates.
## International Shipping
We may offer shipping to selected international destinations.
Shipping availability and rates are determined at checkout based on the destination.
Some countries or regions may not be eligible for shipping.
International customers are responsible for ensuring that the products they order can legally be imported into their country.
## Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
**Email:** thecozypresent@gmail.com
We will make reasonable efforts to cancel the order before it is processed or shipped.
However, cancellation cannot be guaranteed once the order has entered fulfillment.
If the order has already shipped, you may need to wait for delivery and follow our return process.
## Shipping Restrictions
We reserve the right to limit or refuse shipping to certain locations when necessary due to:
- Carrier restrictions.
- Legal restrictions.
- Operational limitations.
- Security concerns.
- Customs limitations.
If we are unable to fulfill an order because of a shipping restriction, we will contact you and provide an appropriate resolution.
## Consumer Rights
Nothing in this Shipping Policy is intended to limit or exclude any rights available to you under applicable consumer protection laws.
If local law provides additional rights regarding shipping, delivery, damaged goods, or lost orders, those rights will continue to apply.
## Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment process, legal requirements, or business operations.
When changes are made, we will update the "Last updated" date at the top of this policy.
## Contact
If you have questions about shipping, delivery, tracking, or your order, please contact us at:
**Email:** thecozypresent@gmail.com