Terms of service

Last updated: August 25, 2026

Welcome to LUMI.

These Terms of Service ("Terms") govern your use of our website, store, products, services, features, tools, and related content (collectively, the "Services").

By accessing our website, browsing our store, placing an order, or otherwise using the Services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Services.

If you do not agree to these Terms, you should not use the Services.

## About LUMI

LUMI operates this online store and provides products and related services through Shopify.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

Throughout these Terms, the terms "we," "us," and "our" refer to LUMI.

## Eligibility to Use the Services

By using the Services, you represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian where required by applicable law.

You may not use our Services for any unlawful or unauthorized purpose.

You may not violate any applicable laws while using the Services.

## Products and Product Information

We make reasonable efforts to display product descriptions, specifications, images, colors, features, pricing, and other information as accurately as possible.

However, actual product colors and appearance may vary slightly depending on:

- Screen settings.
- Lighting conditions.
- Device display.
- Manufacturing variations.
- Photography conditions.

We reserve the right to:

- Modify product descriptions.
- Update product specifications.
- Discontinue products.
- Change product availability.
- Limit quantities.
- Correct errors or inaccuracies.

Product availability is not guaranteed until your order is successfully processed.

## Product Use

Products sold by LUMI are intended to be used in accordance with any instructions, warnings, specifications, or guidance provided with the product.

Customers are responsible for using products safely and appropriately.

LUMI is not responsible for damage, injury, loss, or other consequences resulting from:

- Improper use.
- Misuse.
- Unauthorized modification.
- Negligent handling.
- Failure to follow instructions.
- Use for unintended purposes.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

## Orders

When you place an order, you are making an offer to purchase the selected product or products.

We reserve the right to accept or reject an order at our discretion, subject to applicable law.

An order may be refused or canceled for reasons including:

- Product unavailability.
- Pricing errors.
- Suspected fraud.
- Payment problems.
- Incorrect customer information.
- Shipping restrictions.
- Inventory issues.
- Technical errors.
- Violation of these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

## Order Confirmation

After placing an order, you may receive an order confirmation email.

An order confirmation does not always mean that your order has been finally accepted or shipped.

We may contact you if additional information is required before processing your order.

## Pricing

All prices displayed on the website are shown in the currency indicated on the store or at checkout.

Prices may change without notice.

We reserve the right to correct pricing errors at any time.

If a product is listed at an incorrect price due to a technical, typographical, or other error, we may cancel the order and provide a refund where applicable.

## Taxes

Applicable taxes may be calculated and added at checkout depending on:

- Your shipping destination.
- Local tax requirements.
- Applicable laws.
- Shopify or payment processor settings.

Customers are responsible for any taxes, duties, or charges that apply to their purchase unless otherwise stated.

## Payment

You agree to provide current, complete, and accurate billing and payment information for all purchases.

You authorize us and our payment processors to charge the payment method provided for the total amount of your order.

We may use third-party payment processors to handle payment transactions.

LUMI does not directly control the policies, security procedures, or processing times of third-party payment providers.

## Payment Verification

Orders may be subject to payment verification or fraud screening.

We reserve the right to request additional information if necessary to verify a transaction.

If payment cannot be successfully verified, the order may be delayed or canceled.

## Shipping

Shipping is subject to our Shipping Policy.

Estimated shipping and delivery times are provided for convenience and are not guaranteed unless explicitly stated otherwise.

Delays may occur due to circumstances beyond our control.

Please review our Shipping Policy for additional information about:

- Processing times.
- Delivery estimates.
- Tracking.
- International shipping.
- Customs.
- Delays.
- Incorrect addresses.
- Lost packages.
- Returned shipments.

## International Orders

International shipments may be subject to:

- Customs procedures.
- Import duties.
- Taxes.
- Fees.
- Local regulations.

Unless otherwise stated, customers are responsible for any applicable customs charges, import taxes, or fees imposed by the destination country.

LUMI does not control customs authorities and cannot guarantee how long customs clearance will take.

## Returns and Refunds

Returns, refunds, cancellations, damaged items, defective products, and related matters are governed by our Refund Policy.

By placing an order, you acknowledge that you have had the opportunity to review our Refund Policy.

Our current return period is generally 30 days from the date you receive your order, subject to the conditions stated in the Refund Policy.

## Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

**thecozypresent@gmail.com**

We will make reasonable efforts to assist you.

However, once an order has entered processing, fulfillment, or shipping, changes or cancellations may no longer be possible.

## Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate.

However, there may occasionally be errors or omissions relating to:

- Product descriptions.
- Pricing.
- Promotions.
- Offers.
- Shipping charges.
- Delivery estimates.
- Availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information without prior notice.

## Website Availability

We do not guarantee that the website or Services will always be available without interruption.

The website may occasionally be unavailable due to:

- Maintenance.
- Technical problems.
- System updates.
- Hosting issues.
- Network outages.
- Events beyond our control.

We may modify, suspend, or discontinue parts of the Services where necessary.

## Prohibited Uses

You may not use the website or Services:

- For unlawful purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To submit false or misleading information.
- To transmit malware, viruses, or harmful code.
- To interfere with the operation or security of the website.
- To attempt unauthorized access to systems or accounts.
- To collect personal information about others without authorization.
- To impersonate another person or entity.
- To engage in fraudulent activity.
- To abuse or exploit the Services.

We reserve the right to restrict or terminate access to the Services if we reasonably believe these Terms have been violated.

## Intellectual Property

All content made available through the LUMI website, including where applicable:

- Brand names.
- Logos.
- Product descriptions.
- Graphics.
- Images.
- Website design.
- Text.
- Videos.
- Layout.
- Original content.

may be protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit protected content without appropriate authorization.

Third-party trademarks, logos, content, or materials remain the property of their respective owners.

## User Content and Communications

If you send us:

- Reviews.
- Feedback.
- Suggestions.
- Photos.
- Comments.
- Other content.

you represent that you have the right to provide such content.

You must not submit content that:

- Violates applicable law.
- Infringes third-party rights.
- Is fraudulent or misleading.
- Contains harmful code.
- Contains unlawful or abusive material.

Where permitted by law and applicable platform functionality, we may use customer feedback or reviews for legitimate business purposes.

## Third-Party Services

Our Services may include or depend on third-party services, platforms, applications, links, payment processors, shipping providers, analytics providers, or other service providers.

We are not responsible for the independent policies, practices, availability, or content of third-party services.

Your use of third-party services may also be subject to their own terms and policies.

## Third-Party Links

The website may contain links to websites or platforms operated by third parties.

We do not control third-party websites and are not responsible for:

- Their content.
- Privacy practices.
- Security.
- Accuracy.
- Availability.
- Products or services.

You should review the terms and privacy policies of third-party websites before using them.

## Privacy

Your use of the Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using the Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

## Security

We take reasonable steps to support the security of our store and Services.

However, no online system or method of transmission is completely secure.

You are responsible for protecting any account credentials, passwords, or payment information under your control.

## Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services and website are provided on an "as is" and "as available" basis.

We do not guarantee that:

- The website will always be uninterrupted.
- The website will always be error-free.
- All information will always be complete or current.
- Every product will always be available.
- Shipping estimates will always be exact.

Nothing in these Terms limits any warranties or rights that cannot legally be excluded under applicable consumer protection law.

## Limitation of Liability

To the maximum extent permitted by applicable law, LUMI will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

This may include losses arising from:

- Website interruptions.
- Third-party services.
- Shipping delays.
- Improper product use.
- Loss of data.
- Loss of profits.
- Unauthorized access caused by circumstances beyond our reasonable control.

Our liability will not be limited where such limitation is prohibited by applicable law.

## Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold LUMI harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

- Your unlawful use of the Services.
- Your violation of these Terms.
- Your infringement of the rights of another person or entity.

This provision does not apply where prohibited by applicable law.

## Consumer Rights

Nothing in these Terms is intended to remove, restrict, or waive rights that you may have under mandatory consumer protection laws.

If applicable law provides you with additional rights, those rights continue to apply.

## Promotions and Discounts

Promotional offers, discount codes, sales, and special offers may be subject to additional conditions.

Unless otherwise stated:

- Promotions may be changed or ended at any time.
- Discounts may not be combined.
- Certain products may be excluded.
- Promotional codes may expire.
- Offers may be limited by location or quantity.

We reserve the right to cancel or refuse a promotion that is used fraudulently or contrary to its terms.

## Electronic Communications

By using the Services or contacting us electronically, you consent to receive communications from us electronically where permitted by law.

These communications may include:

- Order confirmations.
- Shipping updates.
- Customer support responses.
- Transactional notices.
- Legal or policy updates.

Marketing communications may be subject to separate consent requirements and opt-out rights.

## Termination

We may suspend or terminate your access to the Services if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse the Services.

Termination does not affect rights or obligations that arose before termination.

## Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

## No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

## Entire Agreement

These Terms, together with our:

- Privacy Policy.
- Refund Policy.
- Shipping Policy.
- Any other policies referenced on the website.

constitute the agreement between you and LUMI regarding your use of the Services, subject to applicable law.

## Changes to These Terms

We may update these Terms from time to time to reflect:

- Changes to our business.
- Legal requirements.
- Operational changes.
- Changes to our Services.

When we update these Terms, we will revise the "Last updated" date at the top of this page.

Your continued use of the Services after changes become effective may constitute acceptance of the updated Terms where permitted by law.

## Governing Law

These Terms are governed by the laws that apply to LUMI and the transaction, subject to any mandatory consumer protection laws that apply based on your location.

Nothing in these Terms is intended to prevent consumers from relying on mandatory rights available under the laws of their jurisdiction.

## Dispute Resolution

If you have a concern or dispute regarding an order or the Services, we encourage you to contact us first so we can attempt to resolve the matter.

Please contact:

**Email:** thecozypresent@gmail.com

Nothing in this section prevents you from exercising rights available under applicable law.

## Contact Information

If you have any questions about these Terms of Service, your order, or our Services, please contact us at:

**Email:** thecozypresent@gmail.com